Assoc Director, International Student Support & Partnerships
Position Overview: Under the leadership of the Associate Vice President, the Associate Director of International Student Support will take a collaborative approach to the planning, implementation, and administration of strategies and tactics focused on increasing international enrollment, student success and retention at Merrimack College.
This unique position covers a broad range of responsibilities spanning the student lifecycle. It combines elements of international student recruitment with the administration of on-going compliance and support services aimed at creating a high quality, streamlined experience for international applicants and enrolled students.
The goal of this position is to be part of network focused on creating a high-quality experience for international applicants and enrolled students. Focusing on the breadth of potential international students who may come to Merrimack, the Associate Director is expected to know the range of offerings at the College including undergraduate, graduate, online, and special programs.
The Associate Director serves as the operational point of engagement for international students and partners and assists in providing targeted services and support in the following functional areas: partnership coordination, admission/marketing, compliance, and student support and success.
- Manage, and ensure quality of services provided by a recruitment partners and agencies including building innovative tactics for recruiting, substantive initial and on-going training and materials, quality assurance measures, evaluation, and reporting on strength of partner relationships.
- Provide operational assistance for Merrimack’s International Study Center Programs as well as serve as the main day-to-day liaison with Merrimack’s partner(s).
- With other departments, plan and participate in a yearly travel schedule.
Admission and Marketing Coordination:
- Assist in developing, and improving, agent and partner related admission procedures to ensure efficiency, follow up and the highest quality customer service. As a support to the Admission departments-recommend and assist in implementing processes to enhance operations for and with these partners.
- Serve as a resource to internal and external constituents throughout the application and matriculation process
- Participate in the implementation of marketing and communication strategies including development and execution of print, online and social media marketing and communication campaigns for partners, prospective students and their parents and maintaining and improving the ISS webpage.
- Collaborate with various campus offices and departments to ensure appropriate services (e.g. academic advising, housing, student life, etc.)
Compliance and Student Support:
- Under direction of the AVP, lead the ISS office in maintaining high-touch, high quality services including, but not limited to, academic, immigration and cultural advising, admission, course enrollment, immigration document processing, SEVIS reporting, orientation, programming, and intervention measures.
- Act as liaison to campus and community related to international students—continue to develop and strengthen programming and educational partnerships with campus units such as Admission, Academic Success Center, Office of Student Involvement, Global Education, the O’Brien Center etc. to coordinate and enhance international students’ support and experience with a goal of improving the international student engagement and retention.
- Serve as lead Designated School Official ( DSO ) maintaining all rules and regulations set forth by the US Department of Homeland Security and US Department of State for hosting international students
- Minimum 3-5 years’ experience working in administrative leadership role with an educational, international marketing and/or admissions focus require.
- 3 or more years’ experience as a DSO required
- Experience with applicant management system preferred
- Proven experience serving on cross-functional teams
- Experience working, living, and/or studying in a foreign country
- SEVP DSO reporting requirements requires U.S. citizenship or lawful permanent residence status.
- A minimum of a Master’s degree in Education, Marketing, Public Relations, Business Administration or related field.
- Formal training in F-1 visa immigrations regulations, and Department of Homeland Security/SEVIS regulations, and other federal regulations relating to international students.
- Knowledge of international education systems and credential evaluation.
- Proficiency in a language other than English required - Mandarin, Arabic, or Spanish, preferred
- Able to work both independently and collaboratively in a complex, fast-paced, target driven environment.
- Strong technical skills
- Exceptional communication, interpersonal and multicultural skills and the ability to establish and develop long-term relationships with internal and external partners, prospective students, and families.
- Willingness to work nights and weekends as needed.
- Able and willingness to travel abroad independently for extended periods of time.
To Apply: This is a full time, fiscal year position. Please apply with resume and cover letter.
Merrimack College is an Equal Opportunity Employer.